Refund policy

For standard, non-bespoke products purchased online, customers can notify GroveCraft within 14 days of delivery if they wish to cancel. They then have a further 14 days to return the goods.

For change-of-mind returns, customers are responsible for the direct return or collection cost where this responsibility and the applicable cost or estimated maximum were disclosed before purchase.

Returned components should be complete and securely packed. Painting, cutting down, drilling or modifying components beyond reasonable inspection may reduce their value. Any refund deduction will reflect the actual loss in value and be assessed individually. Alterations do not automatically remove statutory cancellation rights. No automatic restocking or administration fee applies.

For faulty, damaged-on-delivery, incorrect or missing components, please send us the order details and photographs. We will work with you to arrange an appropriate resolution, including collection or replacement where required, without charging customers the reasonable return costs for faulty or misdescribed goods.

Customers’ statutory rights remain unaffected.